Privacy Policy

Effective Date: July 12, 2026

At Befort Plumbing & Heating, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your Personal Data when you use our website, schedule services, or communicate with us.

1. Definitions

• Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Device: Any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Services: Refers to the use of our Website and the plumbing, heating, cooling, or commercial construction solutions we provide.
• Website: Refers to the Befort Plumbing & Heating website accessible from https://befortplumbingandheating.com.
• Service Provider: Any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You: The individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

2. Scope and Updates to This Privacy Policy

This Privacy Policy applies to Personal Data processed by us, including but not limited to, through our Services and on our Website. Our Services and Company are offered and operated solely in the United States and are not intended for use by individuals located outside of the USA. If you reside outside of the United States and have concerns about using our Website, please discontinue any future visits. By visiting or accessing this Website, you acknowledge and agree that you have read and understood this Privacy Policy.

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

3. Type of Personal Data We Collect

The categories of Personal Data we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect Personal Data that you provide to us, Personal Data we obtain automatically when you use our Services, and Personal Data from other sources such as third-party services and organizations.

Personal Data You Choose to Provide

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, and Address, state, province, ZIP/postal code, city.

We collect this information for the following specific purposes:

• Requesting a Service: We collect Personal Data when you schedule a service through our website or interactive features (e.g., online scheduling, contact forms, messaging, and online chat features) or otherwise communicate with us. This includes details regarding your plumbing, heating, or HVAC systems.
• Purchases and Accounts: We collect Personal Data and details associated with your service needs and purchases, including payment or other financial information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store complete payment card information, though we may receive billing details and the last four digits of your card.
• Business Development: We may collect Personal Data from individuals and third parties to assess and pursue potential commercial, municipal, or ground-up construction partnerships.
• Job Applications and Recruiting: We may collect your information to assess your skills, qualifications, and interests to determine alignment with career and state-registered apprenticeship opportunities with us.

Personal Data Collected Automatically When Using the Services

• Automatic Collection of Usage Data: We may collect certain Personal Data automatically when you use our Services, such as your Internet Protocol (IP) address, user settings, MAC address, cookie identifiers, mobile device unique ID, operating system, browser type, mobile carrier, location information (including approximate location derived from IP address), and internet service provider (ISP) data.
• Cookies and Web Beacons: We use Cookies and web beacons to track activity on our Services and store certain information to recognize your browser, keep track of specified preferences, prevent fraud, and improve security.

Personal Data Collected from Other Sources

• Third-Party Services: We may obtain Personal Data about you from other operational industry platforms, including customer relationship management tools, scheduling software (such as ServiceTitan), or integrated website plugins.

4. SMS and Mobile Data Privacy (Compliance Disclosure)

We respect your mobile privacy and maintain the strictest standards regarding your communication data. We do not sell, trade, or otherwise transfer your personal information, mobile phone numbers, or SMS consent data to third parties or affiliates for marketing purposes.

Text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional reasons. Your mobile data will only be shared with trusted Service Providers to the extent necessary to directly fulfill the operational service you have requested (such as routing an automated appointment reminder through our scheduling software strictly to communicate with you).

A2P 10DLC Regulatory Framework

Our SMS communications adhere to the Application-to-Person 10-Digit Long Code (A2P 10DLC) messaging framework enforced by U.S. telecommunications carriers and The Campaign Registry. While not a federal law, this industry mandate became effective with strict enforcement and universal blocking of non-compliant traffic on August 31, 2023. We maintain full compliance with these industry carrier standards, as well as the federal regulations outlined by the Federal Communications Commission (FCC) under the Telephone Consumer Protection Act (TCPA).

5. How Your Data is Used and Stored

In addition to the uses described above, we use your Personal Data in order to:

• Identify you when you visit our Website.
• Provide you with effective customer service and respond to your requests.
• Contact you with information, service updates, and notices related to your appointments.
• Provide service communications, such as dispatch notifications and appointment registration details.
• Process employment and apprenticeship applications.
• Personalize and improve the usability and security of our Website.

6. How Your Data is Shared

Aside from the strict mobile and SMS data protections outlined in Section 4, we may share other categories of aggregated or specific Personal Data under the following limited circumstances:

• With Service Providers: We may share Personal Data with trusted third-party vendors who perform website design, database operations, payment processing, or analytics infrastructure tasks on our behalf.
• In Aggregate or De-identified Form: We may use collected information to create compiled, aggregate usage patterns or de-identified data to improve our site performance and business analytics.
• As Part of a Business Transfer: Your Personal Data may be transferred to a successor organization if we are involved in a corporate merger, acquisition, asset sale, or transition of service to another provider.
• For Legal Reasons: We may disclose your Personal Data when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena; to prevent or investigate potential fraud; or to protect the safety, rights, or property of Befort Plumbing & Heating, our users, or others.

7. How We Protect Your Data

We implement commercially reasonable technical and organizational security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Although we use strong industry measures to safeguard your Personal Data, no database or transmission over the internet can be guaranteed 100% secure.

8. Managing Your Data and Communication Preferences

You maintain full control over your communications:

• Text Messages: You can manage your text preferences, including opting out of text messages, by following the instructions in the text message you received from us. You can opt-out at any time by replying STOP to any text message, or reply HELP for assistance.
• Email Communications: You can manage your email preferences or unsubscribe from any marketing materials by utilizing the unsubscribe link found at the bottom of our emails. You will continue to receive transaction-related updates regarding requested services or critical changes to our policies.

9. Your Privacy Rights and How to Exercise Them

Depending on your jurisdiction, you have the right to request access to your data, request corrections to inaccurate data, or request the deletion of your Personal Data (subject to our legal, regulatory, or operational retention requirements).

If you want to submit requests to opt-out of targeted advertising via a user-enabled global privacy control, like the Global Privacy Control ("GPC"), we will honor such requests transmitted via participating web browsers or extensions. To exercise any of your privacy rights, please contact us as set forth in the "Contact Us" section below.

10. Supplemental Notice for Residents of Certain States

This Supplemental Notice applies to consumers residing in states that have adopted comprehensive privacy legislation, including but not limited to California (CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Montana (MTCDPA), Oregon (OCDPA), Texas (TDPSA), Utah (UCPA), and Virginia (VCDPA).

• Identifiers (Name, email, phone, address, IP): Collected directly from you or automatically through cookies. Shared with affiliates and customer support/scheduling software. Used for customer service, service updates, business operations, safety, and billing.
• Commercial Data (Service history, property details): Collected directly from you during scheduling. Shared with service software and payment processors. Used for account management, processing transactions, and fulfilling services.
• Network Activity (Browser type, browsing history): Collected automatically through device tracking. Shared with web analytics providers and IT security vendors. Used for website optimization, server diagnostics, and security monitoring.
• Verification: To protect your privacy, we will take steps to reasonably verify your identity before fulfilling any data access or deletion request.
• Non-Discrimination: You have the right not to receive discriminatory treatment or diminished service quality for exercising any of your statutory privacy rights.
• California Shine the Light: We do not disclose or share your Personal Data with third parties for their own direct marketing uses without your prior consent.

11. Children’s Privacy

We do not intentionally seek to gather information from individuals under the age of thirteen (13) years old. We do not target the Website to minors, and if we become aware that a child under 13 has provided us with Personal Data, we will take immediate steps to securely remove it from our systems.

12. Third-Party Websites

This Policy does not apply to websites or other domains that are maintained or operated by third parties. Our Website may contain links to third-party sites. We encourage you to read the privacy policies of any third-party website before providing any information to them.

13. Governing Law

This Policy shall be governed under the laws of the State of Colorado, United States of America, without regard to its conflicts of law provisions.

14. Contact Us

Befort Plumbing & Heating is the controller of the Personal Data processed under this Privacy Policy. If you have any questions about our privacy practices, this policy, or to exercise your privacy rights, please contact us at:

Company: Befort Plumbing & Heating
Address: 3980 S Kalamath St, Englewood, CO 80113
Office: (303) 366-2433
Email: info@befort1957.com